Privacy policy.
Last updated
What we collect through this website, why, and what you can do about it.
The short version: we collect the details you give us when you book a call, plus information about how people use the site. We don't sell any of it.
Who we are
One Less Hire is run by Jake Keir from Mount Gravatt in Brisbane, Queensland. When this page says "we" or "us", it means One Less Hire. For anything about your privacy, email jake@onelesshire.com.au.
What we collect
When you book a call
Our booking calendar asks for your contact details, such as your name, email address and phone number, and may ask about your business. We use them to run the call, send you reminders and follow up afterwards.
When you email or message us
We keep what you send so we can reply and keep a record of the conversation.
When you take the Scorecard
Your answers are saved in your own browser so you can come back to them. They aren't sent to us. Through Google Analytics, we record that someone started or finished the Scorecard, and the overall score and suggested first fix. That record doesn't include your answers or anything that identifies you.
When you browse the site
We use Google Analytics, loaded through Google Tag Manager, to see how people find and use the site: which pages they visit, how they got here, what device and browser they use, their approximate location and which buttons they click. We use these reports to improve the site, not to identify you.
Our website host, Vercel, keeps standard server logs, including IP addresses, to keep the site running and secure.
Cookies and browser storage
Google Analytics sets cookies (named _ga and _ga_ followed by an ID) that can last up to two years. We also use your browser's local storage to remember your Scorecard answers and whether you've closed the banner at the top of the page.
You can block or delete cookies in your browser settings, or install Google's opt-out add-on to stop Google Analytics on every site.
Who we share it with
We don't sell or rent your information. We share it only with the services we use to run the business:
- HighLevel (LeadConnector), which runs our booking calendar and stores our contact records
- Google, for email (Google Workspace) and website analytics (Google Analytics)
- Vercel, which hosts this website
These providers are based overseas, mainly in the United States, so your information may be stored or processed there. We may also disclose information where the law requires it.
How we keep it safe
Your information stays in password-protected accounts, and access is limited to the people who need it to run the business. We delete what we no longer need.
Seeing, correcting or deleting your information
Email jake@onelesshire.com.au to ask what we hold about you, to correct it, or to ask us to delete it. We'll reply within 30 days.
Complaints
If you're unhappy with how we've handled your information, email us first and we'll try to fix it. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner.
Changes to this page
If we change how we handle information, we'll update this page and the date at the top.