Know Exactly What to Fix Before You Hire Anyone
One Less Hire Diagnostic and Roadmap: $500 + GST
You know something has to change. You just don't want to spend $60,000 on a hire, or $10,000 on software, and find out you fixed the wrong thing.
The Diagnostic and Roadmap is a $500 check of where your leads leak and where your team's hours go. Usually within 5 to 7 business days of booking, you get a prioritised 30/60/90-day plan with a price on every fix. Keep it whether you build with us or not, and if you do build with us, the $500 comes off the price. If it doesn't deliver what we promised, we redo it, then refund you in full.
Book a free growth mapping callto see if it's a fit.
You're Stretched, and Every Fix Costs Money
Your team is flat out. Leads wait too long for a reply. You're weighing up whether to hire an admin, get a VA or finally sort out your systems.
The hard part is knowing which. Hire too early and you pay $60,000-plus a year for someone to work inside a messy process. Automate too early and you get a faster mess. Guess wrong and you've spent the money and still have the problem.
The Diagnostic and Roadmap shows you what's actually eating your team's time, and what to fix first, before you spend a dollar on the fix.
Why We Built It This Way
Jake Keir
One Less Hire, Mount Gravatt
I'm Jake Keir, and I run One Less Hire from Mount Gravatt in Brisbane. I built these systems in my own business first. My partner and I used to be up until about 11 most nights doing admin for our tutoring business, KeirEd. KeirEd went from $0 to $500K in revenue in 12 months.
A tutoring business might sound a long way from an accounting or law firm. The problems are the same: enquiries that need a fast reply, bookings, cancellations, reminders and follow-up that nobody has time for.
Our lead follow-up now saves us roughly 10 to 15 hours a week. Our show rate went from around 35–40% to around 85–90%. And we cut our sales pipeline from 10 stages to about six, because the extra steps weren't moving any numbers.
My biggest mistake was building before I'd worked out what actually needed fixing, then ripping it out again. That's why everything we do starts with a diagnosis.
When you book a Diagnostic, you work with me directly, from the first call to the walkthrough.
What You Get
- Your lead journey, measured. We look at your real numbers from enquiry to booked call, to showed up, to signed: your opt-in, booking, show and close rates. That shows exactly where leads leak.
- An admin time check. Your team tracks every interruption for one week. We tally it up and find the repeat tasks eating your hours.
- A tools and data check. What your software can connect to, what's messy, and whether your data needs cleaning before anything gets built.
- A 60 to 90-minute working session. We dig into your goals, your sales process and what you've already tried.
- Your roadmap. A prioritised 30/60/90-day plan, with a price on every fix.
- A live walkthrough. We take you through what we found and what to fix first, and you can question all of it.
Here's what part of a roadmap looks like. This one is a sample for an imaginary firm:
| When | Fix | Why it matters | Price |
|---|---|---|---|
| First 30 days | Reply to every new enquiry within minutes, and follow up anyone who hasn't booked | Enquiries wait a day for a reply, and many never book | One workflow: $2,000–$5,000 |
| Days 30–60 | Reminders before every booked call, and a follow-up for no-shows | No-shows are costing the team hours each week | One workflow: $2,000–$5,000 |
| Days 60–90 | Write down the onboarding steps so everyone does them the same way | Two staff run onboarding two different ways | $0: your team can do this one |
Want one for your firm?Book a free growth mapping call
How It Works
- Book a free growth mapping call. Thirty minutes to talk through where you're stuck and check the Diagnostic is a good fit. No payment and no commitment.
- We do the digging. You share your numbers and run the one-week tally. We review your tools, your follow-up and your lead journey.
- Working session. We spend 60 to 90 minutes with you and your key people.
- Roadmap walkthrough. Usually 5 to 7 business days after you book, depending on how quickly you send your information. We present what we found and what to fix first.
- Your call. Build it with us, do it yourself, use someone else, or hold off for now. The roadmap is yours either way.
Price and Guarantee
The Diagnostic and Roadmap is $500 plus GST, paid once. There's no retainer and no lock-in, and if you go ahead with a build, the full $500 comes off the price.
Our guarantee: if you feel it didn't deliver what we promised, tell us in writing within 7 days of your walkthrough. We'll redo the work. If you're still not happy, we'll refund the full $500.
If you decide to build with us afterwards, our published prices are $2,000 to $5,000 for one workflow, $5,000 to $20,000 for a connected system, and $200 to $1,000 a month for support. Your roadmap tells you which ones you actually need.
Who It's For (and Who It Isn't)
It's a good fit if:
- You run a professional services firm and your team is stretched
- You're thinking about hiring someone mainly to "keep on top of things"
- Leads are slipping through the cracks, or you don't know your numbers
- You plan to act on the roadmap in the next few months
It's not a good fit if:
- You want everything automated, including every conversation with your clients
- Your process changes every few weeks and you're not ready to settle it
- You only want to know where you stand, with no plan to change anything
Frequently Asked Questions
Why charge $500 instead of doing it for free?
Because it's real work. We dig into your numbers, your tools and your team's week, and you walk away with a plan you can use with or without us. The guarantee means you're not the one taking the risk.
Do I have to build with you afterwards?
No. The roadmap is yours. Some fixes are things your team can do on its own, and we'll tell you which.
What do I need to prepare?
Whatever lead numbers you have, a list of the software you use, and one week of your team tracking interruptions. We'll show you how to do the tracking.
Is this just a pitch for automation?
No. Some fixes are a simpler process or better follow-up messages, with no software involved. If the honest answer is to hire someone, I'll tell you that too.
How long does it take?
From booking to walkthrough, usually 5 to 7 business days. It mostly depends on how quickly you send through what we need.
Is the $500 taken off the build price?
Yes. If you go ahead with any build from your roadmap, the $500 comes off the price. So if you build with us, the Diagnostic is effectively free.
What will you need access to?
Your internal processes, the automations and follow-up sequences you already run, the software you use and your lead numbers. We agree the exact list with you before we start, and we only look at what's on it.
Find Out What to Fix First
Book a free 30-minute growth mapping call. If the Diagnostic and Roadmap is a fit, we'll take it from there. If it isn't, you'll still leave with a clearer idea of what's eating your team's time.
Find out what to fix first.
Book your free growth mapping callNot ready to talk? Take the free 4-minute Scorecard and see where to start.